SHIPPING and RETURNS POLICY

SKETCHBAR, LLC ships every business day to ensure rapid delivery to you. Orders placed Friday, Saturday, or Sunday will ship Monday or the next business day whenever possible. In the event of high business volume, SKETCHBAR, LLC may take up to 7 business days to complete and ship your order. If it will take us longer than 7 business days to ship your order, we will notify you of the delay. We cannot be responsible for delayed shipping through the carrier.

SKETCHBAR LLC uses USPS to ship all parcels and currently ships only to the United States and Canada. We cannot be responsible for any parcels that are lost or damaged once the parcel has left our warehouse – they are no longer within our control at that time. SKETCHBAR, LLC is not responsible for any parcels that are missing that show delivery has occurred. PLEASE NOTE that no tracking is provided for orders shipped outside the U.S., so customer assumes all risk of delivery once package has left our warehouse. Please be certain that orders are shipped to a secure location where they will not be lost or stolen. Please watch your tracking confirmation and contact your local carrier for missing packages immediately upon stated delivery. 

SKETCHBAR, LLC cannot be held responsible for incorrect addresses used when placing your order. Our system automatically sends to the address which is confirmed during checkout. We are happy to reship the order if the order is returned to us --- additional shipping charges that are required because of an incorrect address will be billed to customer as a separate transaction.

Please email help@sketchbar.club with any questions or for additional details.

LOCAL PICK UP - ISSAQUAH, WA

Our office/warehouse is located at 1145 12th Avenue NW, Suite C5, Issaquah, WA 98027 in the Cascade Business Park. If you are in the area and would like to pick up your order at our warehouse, we would welcome you between the hours of 9:00am-3:30pm, Monday through Friday. We will notify you when your order is ready for pick-up and offer curbside pick-up. We look forward to meeting each one of you who can stop by to pick up your order!

UNITED STATES AND CANADA ONLY

All United States and Canadian shipping costs are calculated based on the weight of the merchandise and the method of transportation you select. Simply add items to your cart and select estimate shipping & tax to determine what the shipping cost will be. All Canadian orders provide tracking information until they arrive at the International Postal Service headquarters - from that point onward tracking is typically not available and we cannot review the status of those orders. 

Shipments outside the USA may be subject to import charges and taxes. These charges will be the sole responsibility of the customer. Please note, we will not falsify customs forms by marking your shipment as "Gift" or altering the value of items. In addition to being illegal, these actions are likely to delay your package's arrival as accurate values are assessed by customs officials.

When an order ships, we do our best to advise you via email that your package has shipped. We take extra care to package each order appropriately. All orders are well packed and ship with a packing slip. Our shipping fees include our packaging fees, which includes, but is not limited to, packaging materials such as bubble wrap, packing paper, and single or double ply boxes. If your product arrives damaged by the carrier, please inform the carrier of damage at the time of delivery.

RETURNS AND EXCHANGES

SKETCHBAR, LLC wants you to be completely satisfied with your purchase. We are happy to accept returns and exchanges of unused/unopened or defective merchandise. Returned merchandise must be in unused condition and in its original packaging. If, after initial inspection, any product is damaged or defective in any way, you may return it in unused condition, in original packaging within 7 days for exchange or full credit.

All shipping charges for returns shall be the responsibility of the buyer, except in cases of defective or incorrect merchandise. Refunds for returned items are issued within 7 business days of our receipt of the returned product.

Please obtain permission and a Return Authorization before returning any goods by contacting us at info@sketchbar.club.